Frequently Asked Questions

ANIMA is based in Quebec, Canada.

Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!

All of our ingredients are thoughtfully sourced to create safe, sustainable products that are phtalate-free, paraben-free, vegan and cruelty-free. 

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Our candles are made with 100% natural coconut and soy wax blend, cotton core wicks and a blend of fine luxury fragrance oils. We do not use essential oils in or products.

We process orders Monday through Friday in the order they are received. Typically, all orders will be shipped within 1-3 business days. Due to high volume during the holiday season, please allow extra time for us to process your order. We appreciate your patience!

We ship throughout the U.S and Canada. Shipping rates are calculated by weight + delivery destination. Once a package is shipped, the tracking information will be provided to your email. If an order tracks as delivered but is not received, please contact the courrier directly. We cannot replace missing or stolen packages. International customs + duties are determined by the receiving country and are the customer's responsibility to pay. 

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Please note that your billing address must match the address on your credit card statement.